PECB ISO-IEC-20000-FOUNDATION VALID TEST MATERIALS: ISO/IEC 20000 FOUNDATION EXAM - EXAM4DOCS HIGH-EFFICIENT NEW EXAM PATTERN FOR YOUR PREPARING

PECB ISO-IEC-20000-Foundation Valid Test Materials: ISO/IEC 20000 Foundation Exam - Exam4Docs High-Efficient New Exam Pattern for your preparing

PECB ISO-IEC-20000-Foundation Valid Test Materials: ISO/IEC 20000 Foundation Exam - Exam4Docs High-Efficient New Exam Pattern for your preparing

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New PECB ISO-IEC-20000-Foundation Exam Pattern | ISO-IEC-20000-Foundation New Practice Materials

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which is a requirement of incident management for a Major Incident?

  • A. The customer shall be responsible for the definition of a Major Incident
  • B. Responsibility shall be assigned for managing a major incident
  • C. Opportunities for improvement shall be identified before the incident is resolved
  • D. The root cause of a major incident shall be recorded at the time the incident record is created

Answer: B


NEW QUESTION # 24
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

  • A. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
  • B. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
  • C. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
  • D. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

Answer: D


NEW QUESTION # 25
How should a problem requiring a change to a configuration item be resolved?

  • A. Raise a request for change
  • B. Update the configuration management database
  • C. Use a service request
  • D. Escalate the problem to service level management

Answer: A


NEW QUESTION # 26
Which is a reason for the requirement to budget service costs?

  • A. To improve the service management processes
  • B. To enable effective financial control for services
  • C. To reduce overall service costs
  • D. To provide the basis for service provider organization charges

Answer: B


NEW QUESTION # 27
What kind of request would qualify as a service request?

  • A. A request for a design change
  • B. A request for information
  • C. A billing inquiry
  • D. A request to terminate a subscription

Answer: B


NEW QUESTION # 28
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